Placing an order

Can I add to my order?

Unfortunately, you are unable to add to an order once it has been processed in order to ensure efficient delivery process. However, you can contact us via email or by phone 64 4 801 7251 and we will be able to manually add to your order if your order has not yet been delivered.

The size/product I want is out of stock, what should I do?

As a safety net, a product will show as out of stock if the quantity drops below 3. Please give our helpful customer services team a call between 9am and 5pm weedays or email us to see if we can find what you are looking for. Alternativly use our Find a Stockist tool to see if a store near you can help you.  

Are all prices on the website shown in NZD?

Yes, all pricing on our website is shown in NZD (New Zealand Dollar).

Can I order from an old catalogue?

Yes, you may order from an old catalogue provided that there is stock available. If you aren’t sure, you can contact us via email or by phone on 64 4 801 7251.

How secure is shopping online at Baksana?

Our website complies with and meets the New Zealand and Australian requirements for safe online checkout. We use the secure hosted payment solution from DPS to process online orders. Customers can see their cards being authorised and debited in real time, all in a SSL secure environment so you can ensure a safe and efficient online shopping experience.

What are my payment methods?

You can checkout via a credit card; Visa, Mastercard, Amex or Debit Card. You can also checkout safely via PayStation.

What name will appear on my bank statement for my transaction on www.baksana.co.nz?

The name that will appear on the cardholder's statement is Baksana.



What are the delivery/freight charges?

Delivery within New Zealand is a flat rate of $10.00NZD. Delivery to Australia is a flat fee of $30.00AUD.



Can I return my order if I've changed my mind?

Unfortunately, we don’t accept any returns for a change of mind.

Can I return my order if it's faulty?

Yes, you may return your order if it is faulty or damaged whilst in transit. According to New Zealand’s Consumer Guarantees Act 1993, you will be entitled to the repair, replacement and (if item cannot be repaired or replaced) a refund.

If you have any other questions that aren’t listed in the FAQ, please send us an email.

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