Terms & Conditions

1. Introduction

This statement outlines the terms and conditions governing all the sales and purchases from this site on the worldwide web located at www.baksana.co.nz. The site belongs to Zingana Lord of the Isles Ltd. Baksana is our registered brand name.

By accessing, browsing, and/or using this site you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms do not use this site, and do not access or otherwise use this site or any information contained on the site.

Baksana, the brand and its website is 100% New Zealand owned. All transactions on www.baksana.co.nz will be billed in New Zealand dollars (NZD).


2. Amendment to the business Terms and Conditions

Zingana Lord of the Isles Ltd. reserves the right to revise these terms at any time and we shall notify you of such revisions by posting an updated version of these terms on the site. You are responsible to review these terms before each access or use of the site. Your continued use of the site shall constitute your consent to such changes.


3. Privacy Policy

Your use of the site is governed by Zingana Lord of the Isles Ltd. Our Privacy Policy is available to view here.


4. Trademarks and Copyrights

The trademarks, service marks, brands, names, logos and designs ("Trademarks") of BAKSANA or others used on this Site are the property of Zingana Lord of the Isles Ltd or their respective owners. You may not remove or alter any Trademark. You may not use any trademark displayed on the Site without the express prior written permission of Zingana Lord of the Isles Ltd or the respective owner, and nothing contained on this Site grants by implication, waiver, or otherwise, any right to use such trademarks. All of the Materials appearing on this Site, including but not limited to, text elements, site design, images and icons, as well as the selection, assembly and arrangement thereof, are the sole property of Zingana Lord of the Isles Ltd.

Copyright: All the materials appearing in this site are the sole property of Zingana Lord of the Isles. This includes (but not limited to) text elements, site design, images & icons.
Except as otherwise required by applicable law, any reproduction, distribution, modification, re-transmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.


5. Orders

All items are available for purchase within New Zealand and Australia. For more information on delivery times and charges, go to Delivery (8.) section of the Terms and Conditions. For all other countries, please contact our Customer Service team via email online@baksana.co.nz for freight and delivery times.


6. Order Process

An offer to purchase our stock is made when you place your order for our products. As you go through the order process there are also a series of instructions. We will not be bound however unless and until we accept your offer.

We do not file details of your order for you to subsequently access and therefore please print out these terms and conditions and the order acknowledgement for your own records. If you require any information about orders you have placed with us, please email: online@baksana.co.nz


7. Payment Options

You can pay for your order securely online by Visa, Mastercard or Afterpay Your credit card will be billed when you confirm your order.
We will send you an email to acknowledge your order providing you have entered a valid email address). This is an order acceptance, and the creation of the contract between you and us that will take place on the dispatch to you by us, of the goods and order invoice.


8. Delivery & Freight

Orders will be despatched within two (2) working days of confirming your purchase for delivery within New Zealand and within five working days for delivery within Australia. Once the item(s) leave our warehouse, respective courier terms and conditions apply.

All freight charges are inclusive of GST. Freight charges to addresses within New Zealand are a flat rate of $10.00NZD. A flat freight fee of $30.00NZD applies to all deliveries to Australia.

All deliveries will come in our standard packaging. Any special packaging requested by you is subject to additional charges - $10.00NZD.


9. Returns Policy

Please note that all sales are final unless the goods purchased are faulty or damaged in transit. Please note that we do not accept returned goods for a refund for change of mind. As per New Zealand’s Consumer Guarantee Act 1993, you will be entitled to the repair, replacement and (if item cannot be repaired or replaced) a refund. Contact must be made within a reasonable timeframe of 21 days after purchase date. All sale and reduced items purchased cannot be returned or exchanged. 


10. Customer Service

If you have any queries or questions regarding your order, please email: online@baksana.co.nz with your order number in the “subject” section.


11. Sales & Promotions

Prices that are reduced for sales and promotions are only valid for the specified period or at the discretion of the seller (Baksana Online). Sales & Promotions will not be used in conjunction with any other Sale or Promotion unless otherwise stated. Promotional Codes will only be applied to full price items and will not be applicable in conjunction with any other offer. Promotional codes are for Baksana's distribution only and unauthorised sharing is prohibited. All promotional codes are only valid for time period stated. Any discounts from promotional codes can only be applied at time of purchase and will not be valid for redemption once the purchase has been made. Products excluded from Sales and Promotions include but are not limited to Gift Vouchers, Towel value sets, Sheet value sets and already reduced items. Please note, sale and/or promotional items are priced for our website only. Baksana retail stores may have different prices which cannot be changed to reflect the online price in store.